IT Support Specialist
Skills
Computer ScienceBusinessComptiaComptia Network+Computer RepairEmerging TechnologiesMicrosoft 365
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Associate's or Bachelor's degree in IT Computer Science Information Systems Cybersecurity or related field preferred, or equivalent experience
- Approximately 1 year of help desk technical support or similar customer-facing technology experience
- Experience supporting Windows and/or macOS environments is a plus
- Familiarity with Windows 10/11 and macOS
- Working knowledge of Microsoft Active Directory
- Proficiency with Microsoft 365 applications including Outlook Word Excel and Teams
- Familiarity with iOS and Android
- Basic knowledge of audio/visual and conference room technology
- Ability to troubleshoot common hardware and software issues
- Ability to explain technical concepts clearly to technical and non-technical users
- Ability to quickly learn and adapt to new hardware software and IT systems
Nice to have
- Technologically savvy
- Customer-focused
- Strong communicator
- Detail-oriented
- Continuous learner
- Team-oriented
Day to day
- Provide hands-on support to Scorpion users across computer systems, software, hardware, and workstation setups.
- Triage complex tickets, troubleshoot issues through phone chat email and in-person channels, and escalate when needed.
- Build new laptops and accounts, maintain inventory, update documentation, and coordinate repairs or vendor service as required.