IT Support Specialist
Skills
Analytical SkillsComputer RepairContact CentersDocumentationNetworkingPeripheralsSAP FI
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of IT support help desk or technical customer service experience
- 2+ years troubleshooting Microsoft 365 applications including Outlook Teams SharePoint and OneDrive
- 2+ years working knowledge of Windows operating systems and common hardware such as PCs printers and peripherals
- 2+ years troubleshooting connectivity issues including Wi-Fi VPN and password resets
- Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users
- High attention to detail organization and follow-through
- Familiarity with ticketing systems and ability to manage multiple tickets simultaneously
- Reliable internet connection and dedicated workspace
Nice to have
- Proactive
- Client-focused
- Detail-oriented
- Organized
- Empathetic
- Professional
Day to day
- Serve as the first point of contact for practices experiencing technical issues and deliver prompt support.
- Troubleshoot and resolve Level 1 problems across hardware software Microsoft 365 and basic networking with professionalism.
- Document incidents accurately manage tickets efficiently and escalate complex issues when needed.