IT Support Specialist
Skills
AcademiesCoachingComputer RepairContextEnglishHubspotMac
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4+ years supporting non-technical users in school education consumer or service environments
- Strong customer service orientation with patience and clear communication
- Ability to write warm precise support responses and clear documentation
- Practical troubleshooting experience with Mac Windows iOS and Chromebook
- Willing and able to work weekend coverage
- Familiarity with AI tools for drafting summaries and troubleshooting is a plus
- Quiet workspace strong internet webcam and microphone
- U.S. work authorization and U.S. location
Nice to have
- Patient
- Clear communicator
- Detail-oriented
- Family-friendly
- AI-forward
Day to day
- Serve as the first point of contact for students and parents needing technical help with devices learning platforms and connected tools
- Diagnose and resolve login software connectivity and basic hardware issues across multiple devices while guiding families step by step
- Escalate complex issues with complete context maintain clear support documentation and track recurring themes and ticket volume