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IT Support Specialist
Skills
Account CreationComputer RepairConnectwiseHealthcareIT LeadershipIT ProjectsMicrosoft 365
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2-3 years of organizational IT experience in Tier 2 or Tier 3 support or enterprise IT projects
- Experience with ticketing or support systems such as Zendesk ServiceNow or ConnectWise
- Experience supporting Microsoft 365 including Azure and Entra Windows 10/11 and Office 365
- Operational knowledge of Windows servers workstations Active Directory and Exchange administration
- Working knowledge of network devices and configuration including VLANs switches firewalls and VPNs
- Experience with vendor management and coordinating third-party technical resolution
- Excellent technical acumen problem-solving customer service and communication skills
- Organizational skills and ability to manage multiple projects at once
- A+ certification or equivalent
Nice to have
- Customer-focused
- Collaborative
- Detail-oriented
- Adaptable
- Proactive
Day to day
- Provide Tier 2/3 technical support for business systems and infrastructure during all business hours while monitoring queues and resolving issues
- Administer and maintain core IT systems including Microsoft 365 Office 365 VoIP internet and security tools to keep operations reliable and secure
- Partner with IT leadership operations facilities vendors and cyber security teams to support onboarding offboarding clinic transitions and system improvements