RRemoteville
Trucordia logoTrucordia

IT Support Specialist

Skills
Acceptance TestingAgency ManagementAirline TicketingTrainingInsurance IndustryService DeskService Orientation
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2 to 3 years of service desk business systems support or technical support experience
  • Experience supporting Agency Management Systems with AMS360 and Vertafore preferred
  • Insurance industry or related business environment experience preferred
  • Strong customer service skills with patience professionalism and urgency
  • Ability to troubleshoot software issues and explain technical information to non-technical users
  • Highly organized and detail-oriented with ability to manage multiple priorities
  • Strong written and verbal communication skills for clear documentation
  • Collaborative team player able to work with business IT and end users

Nice to have

  • Customer-first
  • Detail-oriented
  • Collaborative
  • Organized
  • Professional
  • Patient

Day to day

  • Provide timely service-oriented support to internal users through phone email in-person and ticketing channels
  • Troubleshoot AMS360 and other Vertafore products while helping employees navigate system functionality and resolve issues
  • Document support interactions recurring problems and resolutions and partner with cross-functional teams to improve the user experience