IT Support Specialist
Skills
Backup & Recovery SystemsBusinessDatabasesDomain Name SystemFuturismIT LeadershipIdentity And Access Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience with Windows Server Hyper-V and Active Directory
- Basic understanding of networking fundamentals including DNS DHCP TCP/IP switching and routing
- Experience with patch management tools such as N-able or similar
- Experience supporting multi-site environments onsite and remote
- Proven ability to manage daily IT operations independently
- Strong troubleshooting organization and prioritization skills
- Excellent communication and customer service mindset
- Ability to operate within established IT standards and processes
- Ability to escalate changes outside routine support for approval
Nice to have
- Hands-on
- Customer-focused
- Organized
- Detail-oriented
- Proactive
Day to day
- Provide day-to-day end-user support across desktops laptops mobile devices printers and business applications
- Maintain Windows Server environments and Hyper-V infrastructure while monitoring performance uptime and overall health
- Administer Active Directory manage patching backups assets documentation and vendor coordination to keep the site running smoothly