IT Support Technician
Skills
Database ServersSQLWeb ApplicationsAmazon Relational Database ServiceAmazon Web ServicesHelp Desk SupportSystem Performance
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Possess 1-2 years of experience in a Help Desk or similar IT support role.
- Skilled in managing Tomcat/Apache Stack.
- Demonstrate capability to troubleshoot issues within an AWS environment, focusing on SOLR and Tomcat.
- Able to effectively communicate and coordinate with cross-functional teams.
Nice to have
- AWS experience
- MS SQL proficiency
- Tech-savvy
Day to day
- Provide hands-on technical support in a Microsoft environment to ensure smooth software operations.
- Manage MS SQL Server setups and ensure their optimal performance.
- Offer technical assistance for Java web applications using SOLR and Tomcat.
- Collaborate with team members to implement process improvements and system enhancements.
- Troubleshoot and escalate complex technical issues appropriately.
- Contribute to documentation and training materials to support ongoing and future operations.