RemotevilleRemote IT Support Technician Job in Raleigh, NC Squanch Games
IT Support Technician Squanch Games
$20 - $35
Information TechnologyDesktop ComputersOperating SystemsPeripheralsTechnical SupportTier 2 Help Desk SupportTroubleshootingWindows Desktop Administration Desktop Computers Operating Systems Peripherals Technical Support Tier 2 Help Desk Support Troubleshooting Windows Desktop Administration
Junior (1-2 years) - Mid-level (3-4 years)
RaleighNC
We make games that people love to play. Join us to create some Squanch Game magic!
65+ employees
Gaming Entertainment Creativity
Role
Who you are
- Previous experience in a Tier 1 or Tier 2 IT Support role
- Experience providing remote help-desk support
- Ability to identify and resolve basic hardware, software, network, and server issues
- Technical skills in building and configuring PCs and servers
- Familiarity with Linux command line and Windows desktop Operating Systems
- Excellent problem-solving and analytical skills
- Familiarity with basic cybersecurity
- Willingness to travel periodically to Raleigh, NC area for troubleshooting
- Detail-oriented person that can maintain accurate documentation and tracking
- Team player with ability to adapt, think outside the box, and be autonomous
Desirables
- Familiarity with Perforce / Jenkins
- Familiarity with gaming systems
What the job involves
- Perform diagnostics, install and repair hardware & software, and support the team with their IT needs
- Support our Systems Administrator, working alongside them to streamline processes and solve issues
- Provide help-desk & technical support for the team and build new machines
- Periodically perform on-site troubleshooting in the Raleigh, NC area where our data center is located
Application process
- Send us your resume
Company
Company mission
At Squanch Games, we make and collaborate on funny, imaginative, story-driven game experiences of all sizes across all platforms. Since opening our doors in 2016, we've recruited a troop of the most hilariously unique talent the biz has to offer. We're constantly looking to expand our team of incredible people: They're crackin' some jokes, making awesomely strange stuff, and thinking outside the box simultaneously.Company benefits
- Flexible schedule & time off
- Monthly snack box
Company values
- Humor
- Creativity
- Innovation
- Collaboration
- Outside-the-box thinking