How Remoteville checks and expires listings
IT Support Technician
Skills
Information TechnologyDesktop ComputersOperating SystemsPeripheralsTechnical SupportTier 2 Help Desk SupportTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Previous experience in a Tier 1 or Tier 2 IT Support role
- Experience providing remote help-desk support
- Ability to identify and resolve basic hardware, software, network, and server issues
- Technical skills in building and configuring PCs and servers
- Familiarity with Linux command line and Windows desktop Operating Systems
- Excellent problem-solving and analytical skills
- Familiarity with basic cybersecurity
- Willingness to travel periodically to Raleigh, NC area for troubleshooting
- Detail-oriented person that can maintain accurate documentation and tracking
- Team player with ability to adapt, think outside the box, and be autonomous
Nice to have
- Familiarity with Perforce / Jenkins
- Familiarity with gaming systems
Day to day
- Perform diagnostics, install and repair hardware & software, and support the team with their IT needs
- Support our Systems Administrator, working alongside them to streamline processes and solve issues
- Provide help-desk & technical support for the team and build new machines
- Periodically perform on-site troubleshooting in the Raleigh, NC area where our data center is located
Hiring process
- Send us your resume