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IT Support Tier I
Skills
Computer ScienceAnalytical SkillsDatabasesDocumentationDomain Name SystemLocal Area NetworkSQL Server Reporting Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- BS in Computer Science Information Systems or related technical field or equivalent experience
- Working knowledge of Windows Server 2008R2/2012 SQL IIS and related networked systems
- Understanding of network topology concepts and protocols including WAN LAN DNS DHCP SMTP SNMP TCP/IP HTTP IMAP POP3 and Exchange
- Experience in client/server networking environments and best practices
- Experience configuring setting up and debugging PC-based and Web-based systems
- Understanding of SQL scripting and SQL Server Reporting Services
- Preferred certifications Security+ and Cloud+
- Help desk experience preferred
- Experience with NetSuite Helpdesk software preferred
- SaaS experience
Nice to have
- Customer success mindset
- Analytical thinking
- Strong documentation skills
- Research oriented
- Collaborative approach
Day to day
- Support external clients with product administration training and troubleshooting while improving satisfaction.
- Investigate and resolve customer issues through research local testing and documentation review.
- Maintain strong product expertise document fixes in knowledgebase articles and log support activity accurately.