IT Systems Support Specialist
Skills
Computer ScienceMobile ApplicationsComptia Network+Computer RepairData ServicesDatabasesFundamentals
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in Computer Science Information Technology Systems Administration or related field or equivalent hands-on experience
- 2+ years in a technical support or IT role
- Exceptional verbal and written communication skills
- Strong critical thinking and troubleshooting ability
- Experience with Microsoft Office Suite PostgreSQL databases networking fundamentals mobile app technology and cloud computing
- Solid foundation in network connectivity installation and troubleshooting
- Ability to manage multiple priorities independently with minimal supervision
- Enthusiasm for staying current with technology trends and tools
- Experience with field management platforms or IT certifications such as CompTIA A+ Network+ or Microsoft certifications
- Experience supporting mobile app ecosystems
Nice to have
- Tech-savvy
- Customer-focused
- Self-starter
- Collaborative
- Adaptable
- Analytical
Day to day
- Serve as the primary support contact for the platform, handling customer support, system configuration, user onboarding, and survey updates.
- Provide advanced technical support across hardware, software, networking, audio/visual, and telecom systems in a fast-paced environment.
- Partner with the Chief Information Technology Officer to plan projects, train staff, test new technologies, and improve systems and workflows.