Jr IT Support Specialist
Skills
Continuous ImprovementHealthcareIdentity And Access ManagementInstallationsMicrosoft 365ProvisioningReadiness
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1–2 years of IT support or helpdesk experience
- Experience supporting users in a Microsoft 365 cloud environment
- Familiarity with Windows operating systems and remote support tools
- Hands-on experience with VPN and RDP client installation and troubleshooting
- Strong customer service and communication skills
- Familiarity with identity and access management practices
- Experience in healthcare IT or supporting EMR/EHR systems
Nice to have
- Multitasker
- Detail-oriented
- Proactive
- Ownership mindset
- Solution-oriented
- Coachable
- Professional
- Confidential
Day to day
- Provide frontline technical support to internal users across hardware software and access issues
- Manage identity and access requests for internal systems and external EMR platforms
- Coordinate with external medical practices and vendors to provision access install software and resolve connection problems
- Support onboarding offboarding documentation escalation and continuous process improvement