RemotevilleRemote Junior Technical Support Analyst Job in UK IRIS Software Group
Junior Technical Support Analyst IRIS Software Group
£ -
JavascriptSQLCSSCustomer ServiceCustomer SupportHTMLTechnical SupportWeb ServersWebsite Administration SQL CSS Customer Service Customer Support HTML Technical Support Web Servers Website Administration
Junior (1-2 years) - Mid-level (3-4 years)
UK
Business software for mission-critical tasks
2270+ employees
SaaSEducationAccounting
Role
Who you are
- Technical proficiency including basic knowledge of SQL web technologies and web server administration.
- Excellent verbal and written communication skills demonstrating customer-oriented focus.
- Detail-oriented with strong analytical and problem-solving skills.
- Ability to adapt to changing priorities and a dynamic work schedule including shifts and occasional Sundays.
Desirables
- SQL
- Javascript
- HTML
- CSS
What the job involves
- Assist in managing and resolving technical queries and issues for iSAMS customers.
- Provide proactive support for both new and existing customers following established service level agreements.
- Utilize remote access technologies and diagnostic tools to troubleshoot and solve problems.
- Maintain and update client information accurately within the Service Desk logging system.
- Contribute to team projects to enhance the quality of support services.
- Offer support and training to Customer Services Analysts.
Company
Company mission
IRIS Software Group is dedicated to empowering organizations worldwide by providing integrated software solutions that optimize business processes, enhance efficiency, and allow more time for value-driven activities.Company benefits
- Rotating shift schedule
- Opportunities for team contribution
- Training in iSAMS products
Company values
- Customer satisfaction
- Innovation
- Quality
- Global Impact
Company HQ
SloughFounders
Martin Leuw (CEO)