Junior Technical Support Engineer
Skills
Computer ScienceAmazon Web ServicesBusiness Relationship ManagementLinuxLive BroadcastLive EventsService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Genuine interest in technology networking and live video delivery
- Enthusiasm to learn quickly and see problems through to resolution
- Exceptional written and oral communication skills
- Calm customer-focused attitude with willingness to ask questions
- Strong teamwork and collaboration mindset
- Degree in Engineering Computer Science or related IT field or equivalent study or hands-on experience
- Basic understanding of IP addressing and routing
- Any exposure to Linux and or Windows operating systems
- Interest in video streaming TCP/IP UDP CDNs or cloud platforms such as AWS Azure or GCP
- Familiarity with Wireshark Datadog or Grafana or interest in learning them
- Personal projects home labs or self-study welcomed
Nice to have
- Curious
- Customer-focused
- Collaborative
- Eager to learn
- Calm under pressure
Day to day
- Provide frontline technical support to clients through phone and email tickets
- Troubleshoot issues quickly and follow support procedures to meet SLAs
- Build strong client relationships while escalating complex problems to senior engineers and tracking resolution
- Maintain accurate records and assist with Level 2 support incident monitoring and infrastructure upkeep over time