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L&D Technical Writer I
Skills
Attention To DetailConfidentialitySalesforce.ComTechnical WritersTechnical WritingWriting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in English/Communication/Education/Technical Writing
- 1+ years of experience developing written content
- Experience with SaaS software
- Proficiency with Zoom, Salesforce, Monday, Grammarly, and Google Suite
- Attention to detail
- Strong written and verbal communication skills
- Ability to multi-task in a fast-paced environment
- Adherence to confidentiality and compliance regulations
Nice to have
- SaaS experience
- Zoom knowledge
- Salesforce knowledge
- Monday knowledge
- Grammarly knowledge
- Google Suite familiarity
- Detail-oriented
- Communication skills
- Self-starter
- Multi-tasking
- Bi-Lingual/Spanish (optional)
Day to day
- Review and update existing Help & Training articles clearly and concisely
- Collaborate with cross-functional teams and SMEs to produce effective content
- Translate complex concepts into accessible content, ensuring accuracy and consistency