Remote Lead Consultant - EAM R&D Post Implementation Services Job in UK Veeva Systems

Who you are

• 8+ years of experience in IT Project Management, Support, Consulting or Product Management
• Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor
• Technical affinity and/or hands-on experience with software implementation
• Proven ability to work both independently and in teams in a dynamic environment
• Good understanding of SaaS and GxP principles
• Ability to quickly understand business requirements and design creative solutions
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent relevant experience

Desirables

• Experience in the Life sciences Quality, Clinical, Regulatory, and/or Drug Safety spaces
• Experience with Data or Content Management applications
• Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto
• Prince2/PMP, Agile Scrum Master, ITIL certifications

What the job involves

• Lead IT Operations at our customers for Veeva’s R&D SaaS solutions
• Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties
• Oversee customer release management programs, including resource planning, release tracking, and forecasting
• Analyse customer requirements and new product features to develop customer adoption and enhancement roadmaps
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement for the customer