How Remoteville checks and expires listings
Lead, Customer Success
Skills
Customer SuccessDecksHealth OutcomesHealthcarePoint Of CarePresentationsPrimary Care
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 4 years of relevant experience in consulting customer success account management or similar client-facing analytical or strategic roles
- Prior experience in healthcare is required
- Experience in value-based care is preferred
- Strong analytical skills and attention to detail
- Exceptional written and verbal communication skills
- Ability to tell stories with numbers and demonstrate ROI
- Skilled in customer management and trusted relationship building
- Experience in prioritization and project management
- Ability to challenge customer thinking with insights and analysis
- Ability to balance multiple priorities and work under uncertainty
Nice to have
- Analytical
- Detail-oriented
- Strategic
- Customer-focused
- Collaborative
- Communicative
Day to day
- Conduct deep-dive analyses to uncover opportunities that maximize customer value on the Stellar platform
- Prepare monthly account meetings and QBR decks, partnering with the Director on client delivery
- Monitor customer health, identify risks and opportunities, and drive data-informed mitigation strategies with internal teams