Lead Customer Success Representative
Skills
AdoptionBusinessBusiness IntelligenceBusiness Relationship ManagementCustomerCustomer SuccessCustomer Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4+ years of experience in Customer Success Customer Support Services or Account Management
- Strong customer communication and relationship management skills
- Ability to manage multiple customer engagements independently
- Bachelor’s degree or equivalent experience
- Experience with recurring revenue subscription or services based business models
- Familiarity with Customer Success tools CRM systems and customer health concepts
- Experience supporting renewals or expansion activities
Nice to have
- Independent
- Proactive
- Collaborative
- Detail-oriented
- Customer-focused
Day to day
- Manage a portfolio of customer accounts and drive consistent Customer Success execution across the customer lifecycle
- Lead onboarding adoption and engagement activities to improve customer satisfaction retention and product usage
- Monitor customer health identify risks and coordinate cross-functional support to deliver strong customer outcomes
- Provide informal guidance to newer team members and help maintain high execution standards