RRemoteville
Benchmark Gensuite® logoBenchmark Gensuite®

Lead Customer Success Specialist

Skills
Software As A ServiceAdoptionArrangingBusinessBusiness Relationship ManagementCustomer ExperienceCustomer Success
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree required
  • 2-3 years in Customer Success Relationship Management Account Management or similar role
  • Proficiency with Microsoft Office Suite including Excel and PowerPoint
  • Required SaaS experience
  • Strong communication and interpersonal skills
  • Ability to prioritize execute projects and manage time effectively
  • Empathetic customer-first attitude
  • Willingness to travel and adapt to changing schedules
  • Valid driver's license or reliable transportation may be required

Nice to have

  • Flexible
  • Adaptable
  • Customer-first
  • Empathetic
  • Strong communicator

Day to day

  • Drive customer satisfaction and growth across an existing customer portfolio
  • Build deeper customer relationships by identifying new business and expansion opportunities
  • Plan and coordinate program activities while collaborating with delivery teams to ensure successful outcomes
  • Support projects pilots renewals and expansion opportunities with customers and internal teams

Hiring process

  • Contact HR Team at jobs@benchmarkdigital.com