Lead of Tech Support
Skills
Airline TicketingAnalytical SkillsOnline PlatformsQuizService StandardsShadowingTraining
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Technical Support and Troubleshooting for online platforms and tools
- Strong Customer Support and Customer Satisfaction focus
- Advanced Analytical Skills to diagnose digital issues and recommend improvements
- Experience with ticketing systems such as Zendesk Freshdesk Jira or WordPress plugins
- Comfort with Slack and Google Docs
- Clear written communication skills to explain technical information clearly
- Ability to commit 5 to 10 hours per week for 3 to 6 months
Nice to have
- Empathetic
- Detail-oriented
- Collaborative
- Reliable
- Proactive
Day to day
- Oversee the student technical support queue for login issues missing certificates and broken quiz links.
- Monitor asynchronous support channels and provide empathetic rapid assistance to students and partners.
- Diagnose recurring platform problems document patterns and collaborate with the Web Development team to improve reliability and user experience.
- Manage the Tech Support Assistant and help create support guidelines and volunteer training resources.
Hiring process
- Click Apply on LinkedIn
- Visit the website to submit your application