Remote Lead Premium Support Engineer Job in United States OpenText

Who you are

• Bachelor’s degree preferred or Associate degree holder with previous working experience in customer support.
• Advanced knowledge of Exstream/Streamserve products.
• Experience with Web Application Servers (i.e Tomcat, NGINX).
• Programming/Scripting experience (i.e SQL, JavaScript).
• Containerization experience (Docker/Kubernetes).
• Proven track record of in-depth technical troubleshooting.
• Strong team building and leadership skills.
• Ability to negotiate and resolve conflict.
• Great communication, coordination, and collaboration skills.
• Ability to navigate complex, matrixed organizations.
• Potential for travel (25%).

Desirables

• Conflict Resolution
• Customer Support
• Negotiation
• Networking
• Scripting
• Streamserve
• Team Building
• Technical Support
• Troubleshooting

What the job involves

• Work on complex software environments and provide technical support to customers developing their solutions.
• Act as a product evangelist, preparing collateral to present best practices for using OpenText software products.
• Ensure customers receive high business value, satisfaction, retention, loyalty, and account growth by building trust, focusing on value, and alignment across the OpenText organization.

Application process

• Contact hr@opentext.com for reasonable accommodation