Remote Lead Solutions Engineer, Channel Job in Palo Alto, CA Talkdesk

Who you are

• 4-8+ years of Partner Channel experience as an SE for a CRM, hosted contact center, VoIP/Telecommunications company or similar technology
• Must be successful selling to Enterprise and Mid-Market executives, and convincing C-level and director level executives of the technical merits of the software solution
• Familiarity with Master and Sub Agencies in the CCaaS / UCaaS space is a plus
• B.S. Computer Science, Engineering, or equivalent work experience
• Broad understanding of the contact or call center market
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Must be willing to work in a fast-paced startup environment
• Proficiency in using hosted contact center applications would be a distinct advantage
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
• In-depth knowledge of Customer Service Software, ITSM, Data Warehousing, Business Intelligence is a plus
• Creative and passionate about partnering; exceptional ability to develop relationships

What the job involves

• Collaborate with our entire Channel network of Master/Sub Agents, Resellers, Strategic Alliance Partners, and ISV Partners to deliver consistent experiences that are aligned to and in support of Talkdesk’s sales efforts
• Engage with and support business partners across significant and complex product and project areas
• Nurture and maintain strong positive working relationships cross-functionally within Talkdesk and with Channel account teams and senior-level executives
• Provide guidance and consulting for new and existing Channel partners, helping drive performance and achievement of strategic objectives
• Support implementation of Talkdesk Channel go-to-market strategies
• Seek opportunities to boost incremental sales and develop new sales pipelines
• Develop and deliver educational training for our Channel in conjunction with our internal teams in Sales, Product, Professional Services, Customer Support and other departments
• Take ownership of the technical relationship with our Channel to drive customer satisfaction by proactively managing and delivering technical information to our Channel
• Conduct technical solution demonstrations and develop materials necessary to accelerate Channel and customer acquisition
• Recommend Talkdesk partner infrastructure improvements (e.g., partner portal, marketing collateral, etc) as Channel needs dictate
• Provide feedback to the product team concerning partners’ requests for product enhancements
• Must be willing to travel