Leader, Customer Success
Skills
Software As A ServiceBusinessBusiness ReviewsCustomer EngagementCustomer ExperienceCustomer Relationship ManagementCustomer Success
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in Life Sciences Business or a related field
- 5+ years of experience in Customer Success Professional Services or related SaaS field
- 2+ years in a management role
- Strong understanding of Life Sciences R&D process development or related scientific domains
- Proven ability to lead and develop a high-performing team
- Excellent communication skills across technical and business stakeholders
- Self-motivated adaptable and thrives in a fast-paced dynamic environment
- Experience with CRM customer success platforms data analytics tools and AI-assisted productivity tools
- Ability to travel up to 20%
Nice to have
- Hands-on leader
- Strategic thinker
- Customer-centric
- Scientifically fluent
- Adaptable
- Collaborative
Day to day
- Lead and develop a team of Customer Success Managers to drive measurable customer outcomes and adoption.
- Coach the team on executive business reviews customer maturity and strategic value realization.
- Own a strategic portfolio of enterprise accounts while partnering across Sales Product and Professional Services to improve customer success.
- Use data AI tools and operational best practices to optimize processes reduce toil and strengthen customer advocacy.
Hiring process
- Complete a brief AI-focused exercise or discussion