Legal Services Consultant, East/Central
Skills
Software As A ServiceAdoptionCustomer SuccessData AnalyticsEasily AdaptableEvolutionLaw Firms
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Comprehensive knowledge of law firm operations compliance and legal sector trends
- Strong technical proficiency with legal tech solutions and the ability to explain complex concepts to non-technical professionals
- Excellent analytical and reporting skills with experience using legal-specific metrics
- Strong project management coordination and communication abilities
- Creative problem-solving skills across multiple accounts and practice areas
- Strong relationship-building skills with willingness to travel for client visits and industry events
- 5+ years of Customer Success experience with mid-size to enterprise accounts
- Experience in legal tech and understanding of law firm needs
- Ability to manage a smaller book of business with $10M - $20M in ARR ownership
- Experience managing large complex accounts and strategic initiatives
- Strong understanding of SaaS dynamics in legal technology
Nice to have
- Curious
- Ownership mindset
- Consultative approach
- Relationship builder
- Adaptable
- Strategic thinker
Day to day
- Drive adoption retention and expansion of Eve's solutions across law firm clients while keeping satisfaction high
- Onboard firm teams efficiently and help them become productive within 90 days or less
- Use data insights client feedback and consultative engagement to improve utilization identify upsell opportunities and shape product roadmap decisions