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Licensed Insurance Sales Agency Operations Director

Skills
BudgetingKey Performance IndicatorsLeadershipOnboardingOperationsReadinessSales
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Direct ownership of a call center-based insurance sales operation
  • Direct ownership of lead generation including vendor selection
  • Lead budgeting and performance optimization with CPA and conversion focus
  • Experience operating in a high-volume lead-driven environment
  • Proven ability to drive agent performance and accountability at scale
  • Hands-on experience building or running onboarding systems
  • Operational workflows
  • Performance tracking systems

Nice to have

  • Hands-on leadership
  • High accountability
  • Results-driven
  • Structured operator

Day to day

  • Own and run a high-volume insurance call center with full accountability for performance, KPIs, and conversion results.
  • Lead lead-generation strategy by selecting vendors, managing budgets, and optimizing CPA and conversion rates.
  • Build structured operational systems, onboarding processes, and productivity controls that improve agent readiness and drive growth.