At Mixam, we're not just a printing company; we're a dynamic force of creativity and innovation. Where technology meets imagination, we're at the forefront of the printing industry where each day is an opportunity to bring extraordinary ideas to life.

With a relentless commitment to quality, cutting-edge technology, and exceptional customer service, Mixam is redefining the world of print. Our user-friendly platform empowers individuals, businesses, and creative professionals to turn their visions into reality through a diverse array of printed materials.

Mixam is experiencing an exhilarating period of rapid expansion, where new opportunities emerge, and boundaries are pushed. Connect with us and stay tuned for the latest updates, innovations, and opportunities! 

Mixam

A leading global technology platform that is redefining multi-page product design, production, and monetization.

The role:

Build and own Mixam's lifecycle/customer retention engine across email, SMS, loyalty program, strategic segmentation, testing, and Hubspot CRM tooling - with responsibility for identifying customer risk and opportunity, designing the right intervention, measuring impact, and continuously improving the journey.

This is not an "email marketer." Email is one channel they own. We need someone who can work independently, build structure from the ground up, make strategic recommendations, and execute directly to deliver business outcomes. Proven experience building and scaling in fast startup environments. This is an individual contributor role for an autonomous builder-operator who thrives on taking complete, end-to-end ownership of both strategy and execution.

As our go-to retention champion, you will become the internal expert on driving lifetime value (LTV), repeat purchase rates, first-to-second-order conversions, and cohort reactivation strategies. You will continuously connect granular customer behaviors; including acquisition source, quote/order patterns, product affinity, and loyalty status, to build highly targeted lifecycle segmentations and cross-sell logic. By seamlessly bridging these behavioral insights with tailored communication strategies, you will optimise our rewards program and translate user actions directly into measurable commercial results

Requirements

Core Responsibilities:

Must move comfortably between strategy and execution: diagnosing customer behavior, designing the right intervention, building smarter customer journeys, measuring impact, and improving it over timeOwn Mixam's email program end-to-end: lifecycle strategy, campaign planning, flows, segmentation, copy and messaging direction directly writing and executing clear, persuasive, action-driven copy across email and SMS, build/QA process, deployment, testing, reporting, and optimisation across marketsOwn lifecycle activation and optimisation of Mixam Rewards, including member onboarding, points education, redemption activation, tier progression, loyalty-triggered journeys, lapsed-member reactivation, testing, and reportingOwn lifecycle segmentation and customer journey strategy across markets, using customer behavior, product affinity, purchase history, market, lifecycle stage, engagement, and loyalty statusLaunch and own SMS properly, including consent/preference capture, segmentation, channel governance, lifecycle use cases, testing, and reportingPartner with Data to define retention metrics, including repeat purchase, churn, reorder timing, LTV, reactivation, cohort behavior, and turns it into automations, and testing that drives revenueBuild, run, and report on a rigorous A/B testing roadmap across messaging, offers, flows, and creative assets, using data-driven insights to fuel a cycle of continuous improvement across our entire CRM and lifecycle ecosystemPartner closely with Marketing, Data, Pricing, Product, and Customer OperationsPartner with Design on creative assets and templates, while independently owning messaging, copy direction, lifecycle strategy, and performanceUse analytics, automation, and AI-enabled tools responsibly to increase insight, testing velocity, and workflow efficiency while protecting quality and brand standardsOwn the assessment of Mixam's lifecycle technology stack. All current marketing email is in Klaviyo, while HubSpot is in early implementation. This person should assess requirements and recommend the best long-term operating model across Klaviyo, HubSpot, SMS, data, consent, automation, reporting, and integrations

Skills & Experience

Demonstrable lifecycle, CRM, retention, or e-commerce marketing experience. Prior experience and tangible result-driven Deep, hands-on Klaviyo experience: flows, segmentation, campaigns, QA, testing, reporting, and deliverabilityStrong analytical judgment: proven experience executing and reporting on A/B testing methodologies, with the ability to interpret cohort behavior, form clear hypotheses, and translate test results into optimized customer journeysComfortable with independently building processes and operating models from scratchHas proven experience independently owned lifecycle or retention strategy, not just produced email campaignsDemonstrable experience owning or scaling loyalty, rewards, membership, or tiered customer programsUses analytics, automation, and AI-enabled tools responsibly to accelerate insight development, campaign production, testing velocity, and workflow efficiency. Strong copy and messaging instincts; able to create clear, persuasive and action driven copy- using testing and customer insight to continuously improve performance

Benefits

20 days PTO(raising with tenure), 401k contributions, Medical/Dental/Vision/Life insurance options and contributions, hybrid working. Office snacks, apple equipment. Why Join Us?

At Mixam, we've built a world-class platform that redefines the online printing experience for customers globally. We couple our advanced technology with an ambitious streak for creativity and continuous innovation. So if you thrive on full end-to-end accountability and want the flexibility to turn your strategic ideas into immediate, hands-on execution, you will love growing with us

Mixam. The Smart Way to be Hired.

Equality, Diversity & Inclusion:

At Mixam, diversity, equity and inclusion are at the heart of who we are, and we welcome applications from people of all backgrounds. We know few people meet every requirement, so if you're excited about this role, we'd love to hear from you and we'll consider your overall experience and potential. We're also committed to minimising our environmental impact and creating a workplace where everyone feels valued and supported.

Lifecycle & CRM Marketing Manager

What the job involves