RRemoteville
Social Factor logoSocial Factor

Live-Stream Lead Social Media Community Moderator

Skills
AsanaCritical ThinkingGrammarInstagramLCRMacSocial Media Management
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Previous social media community moderation experience
  • Management of teams required
  • Consistent daily support for moderators on shift
  • Ability to handle missed shifts and chat greetings
  • Gatekeeping potential client escalations
  • Strong organizational and multitasking skills
  • Excellent verbal and written communication skills
  • Ability to mirror voice and tone of multiple brands
  • Strong spelling and grammar skills
  • High willingness to learn and think critically
  • Proactive approach
  • High energy and ability to multitask
  • Experience with major social media platforms including YouTube Facebook Twitter and Instagram
  • Proficiency in Microsoft Office Suite and Google Workspace
  • Ability to analyze social media metrics
  • Project management tool experience such as Asana Basecamp or Trello is a plus
  • Social media management platform experience such as Brandwatch Khoros or Sprinklr is a plus
  • YouTube LCR Discord and Twitch moderation is a plus
  • Sunday afternoon and evening availability
  • Minimum Windows 10 or macOS 12.X
  • Internet speed minimum of 150 mbps

Nice to have

  • Leadership minded
  • Sports fan
  • Proactive
  • High energy
  • Detail oriented
  • Adaptable

Day to day

  • Lead and support social media community moderators during live stream events, ensuring smooth daily operations and consistent shift coverage.
  • Engage with users in real time across major platforms, answer questions, troubleshoot issues, and help maintain positive digital communities.
  • Monitor workflows, manage escalations, and use strong organizational skills to keep client-facing moderation tasks running efficiently.