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United Business Group logoUnited Business Group

Managed Print Field Service Engineer

Skills
CanonCustomer ServiceField Service EngineeringManaged Print ServicesTechnical Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience in the managed print field preferably on Canon MFD’s
  • Strong technical skills
  • Customer-centric approach
  • Driver’s License

Nice to have

  • Problem-solver
  • Enjoys fast-paced environments

Day to day

  • Provide on-site support for managed print solutions ensuring systems run smoothly and efficiently
  • Diagnose and resolve technical issues and provide training to end-users
  • Complete preventative maintenance and field modifications
  • Maintain service records in a timely manner
  • Maintain daily communications with customers and service desk to ensure proper follow-up
  • Drive efficiency and customer satisfaction