Manager, Customer Account Management
Skills
Account ManagementAnalytical SkillsCustomer SatisfactionCustomer SuccessIdentifying New OpportunitiesKey Performance IndicatorsPerformance Metrics
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3–5 years in customer-facing roles such as customer success account management sales technical consulting or enterprise support
- Strong communication skills for both technical stakeholders and senior executives
- Proven ability to lead inspire and develop customer-facing teams
- Excellent organizational skills to manage multiple priorities and large portfolios
- Strong analytical skills for assessing health usage trends and renewal risk
- Experience collaborating across functional teams in person and virtually
- Bachelor’s degree in Computer Science Information Systems Engineering or equivalent experience preferred
- Familiarity with Salesforce and outreach or similar sales execution platforms
Nice to have
- Executive presence
- Growth mindset
- Collaborative
- Customer-centric
- Accountable
- Professional
Day to day
- Lead and coach a team of Customer Account Managers to drive renewals upsells and cross-sell growth
- Develop retention and expansion strategies that protect customer relationships and grow Redwood’s footprint
- Partner closely with Sales Executive Leadership and cross-functional teams to improve customer outcomes and uncover new opportunities