Remote Manager, Customer Success Managers Job in UK GitLab

Who you are

• Proven track record in software/technology sales, consulting, or customer success
• Experience leading teams and driving software adoption
• Knowledge of software development lifecycle processes and agile/DevOps practices
• Familiarity with cloud/container technologies, application security, or cloud deployment models
• Ability to develop strategies and track successful delivery
• Demonstrated leadership in managing global, distributed teams
• Strong management presence and interpersonal skills
• Operational excellence in analytical thinking, problem-solving, delegation, and planning
• Collaboration skills across the organization and with external stakeholders
• Experience working with senior executives
• Ability to connect technology with measurable business value
• Strategic thinking about business, products, and technical challenges

Desirables

• Analytical
• Constructive Feedback
• Customer Satisfaction
• Delegation
• Operational Excellence
• Strategic Thinking

What the job involves

• Mentor and enable team to exceed growth and retention forecasts
• Manage and establish goals/responsibilities for CSMs
• Manage overall health and care of accounts
• Ensure team exceeds GitLab's expectations in core knowledge and execution
• Develop senior-level relationships with customers and other teams
• Partner with team leaders for customer support and escalation
• Oversee initiatives set forth in OKRs
• Represent GitLab leadership in internal and external interactions

Application process

• Recruiter Screening
• Hiring Manager Interview
• Peer Interview
• Panel Interview
• Executive Interview
• Reference and Background Check