How Remoteville checks and expires listings
Manager, Sales Operations Support - SLED
Skills
Software As A ServiceBusinessBusiness Process ManagementCustomer ExperienceInfrastructure SolutionsPresalesSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in business administration Sales Marketing or related field
- 3-5 years of leadership experience
- Excellent written and verbal communication skills
- Comprehensive understanding of standard quote to cash business processes
- Strong working knowledge of Salesforce Salesforce Service Cloud Salesforce CPQ and service request management systems
- Strong process management skills and financial acumen
- Excellent analytical and problem-solving skills
- 5+ years of experience with quote-to-cash workflow for consulting services managed services SaaS and infrastructure solutions
- Proficient in Salesforce and Microsoft Office
Nice to have
- Collaborative
- Results oriented
- Process expert
- Positive attitude
- Client focused
Day to day
- Lead and coach a team of Sales Operations Support Specialists supporting Account Executives with client-facing quotes booking orders and post-sales requests.
- Distribute and prioritize incoming service requests monitor aging items and escalate issues to protect SLA compliance and smooth business operations.
- Coordinate month-end booking activities resolve escalations and drive process improvements that increase efficiency productivity and customer satisfaction.
Hiring process
- Ongoing applications accepted