Remote Manager, Site Reliability Engineering Job in London, UK Redwood Software

Who you are

• Proven experience as an AWS Cloud Engineer with hands-on expertise in EKS, Terraform, and Helm
• Strong background in Docker and Docker Swarm
• In-depth knowledge of AWS IAM roles, policies, and CloudWatch logs
• Proficient in Linux environments and scripting languages such as Bash and Python
• Excellent understanding of web technologies, REST APIs, and DevSecOps principles
• Experience with monitoring solutions like Grafana and Prometheus
• Exceptional oral and written communication skills
• Strong customer-facing communication skills, capable of effectively explaining issues and RCAs
• Experience in product/application support for SaaS-based products
• Understanding of APIs, databases, systems architecture, and design
• AWS Certified Solutions Architect
• Working knowledge of IaC, CI/CD and observability

Desirables

• Ability to work independently and collaboratively within a team
• Strong problem-solving skills and the ability to troubleshoot issues in production environments
• Customer-focused mindset, always considering the impact on customers when planning deployments and updates
• Ability to lead and motivate a team, fostering a culture of continuous improvement and excellence

What the job involves

• The SRE Manager is responsible for leading the Site Reliability Engineering (SRE) team, owning and optimizing the incident management process, and ensuring the reliability and performance of the company's SaaS products
• This role requires strong leadership, excellent communication skills, and the ability to work collaboratively across various departments to achieve organizational goals
• The ideal candidate will have a deep understanding of cloud infrastructure, incident response, and customer support