Remote Manager Strategic Customer Success Job in United States Attentive

Who you are

• Minimum of 3 years management experience in a high-growth software SaaS organization.
• 8+ years combined experience in sales customer success or renewal sales especially in strategic customer success.
• Deep knowledge of go-to-market strategies and strong process management skills.
• Personable and enthusiastic about coaching and developing employees and fostering client relationships.
• Committed to continuous learning and adept at implementing feedback.
• Entrepreneurial mindset with self-motivation to work independently and achieve ambitious goals.
• Exceptionally detail-oriented and organized.
• Experience in recruiting developing and managing teams.

Desirables

• Performance marketing knowledge
• Strategic thinking
• Client relationship skills
• Feedback reception

What the job involves

• Manage and support a team of experienced CSMs representing our highest-value customer cohort.
• Provide strategic thought partnership to clients for their email & SMS marketing goals.
• Lead a team accountable for building executing a strategic customer success program.
• Utilize proactive CSM techniques to drive revenue and retention growth.
• Collaborate with Sales Product and Services teams to ensure an exceptional customer journey.
• Develop deep relationships with top customer portfolios through client summits events and dinners.
• Provide regular QBRs Annual Planning and Success Plans.
• Facilitate customer on-sites requiring travel up to three times a month.