Remote Manager, Technical Account Management Job in UK Arrow Electronics

Who you are

• Excellent English language skills both written and verbal
• Previous experience in busy technical support departments
• Thorough understanding of FinOps functionalities and platforms
• Excellent communication interpersonal and communication skills: face-to-face, telephone and written
• Excellent customer service skills & strongly motivated to help customers
• Ability to acquire skills and develop quickly is essential
• Team player, able to solve problems and work effectively both within a team and individually as necessary
• Flexibility to adapt to changing demands in a technical direct customer-facing role
• Willingness to work outside of normal business hours

Desirables

• Willingness to learn
• English proficiency
• Technical support experience
• Knowledge of FinOps
• Good communication skills
• Strong customer service skills
• Team player
• Problem-solving skills
• Flexibility
• Foreign language skills

What the job involves

• Provide technical support via email/telephone/remote sessions to global customers, using initiative to help customers as much as possible. You will deliver a range of technical support services and investigate any issues that arise. Replicate customer configurations as required to troubleshoot complex errors. Complete and accurately document all work activity in the customer support tracking system
• Resolve escalated support incidents. Progress simultaneous high-profile/high-priority issues. Undertake training to achieve and maintain accreditation in selected products
• Demonstrate superb customer service skills. Host remote support sessions with customers/vendors to diagnose faults. Review configurations and resolve faults. Undertake to develop and maintain technical skills in selected products