Remote Manager, Technical Account Management Job in UK Arrow Electronics

Who you are

• Excellent English language skills both written and verbal
• Previous experience in busy technical support departments
• A thorough understanding of finops functionalities and platforms
• Excellent communication interpersonal and communication skills in face-to-face, telephone and written
• Excellent customer service skills & strongly motivated to help customers
• The ability to acquire skills and develop quickly
• Team player, able to solve problems and work effectively both within a team and individually as necessary
• Flexibility to adapt to changing demands in a technical, direct customer-facing role
• Foreign languages skills - nice to have
• Willingness to work outside of normal business hours

Desirables

• Passionate about FinOps platforms
• Keen to learn
• Excellent English language skills
• Experience in technical support
• Understanding of FinOps platforms
• Excellent interpersonal skills
• Strongly motivated to help customers
• Quick learner
• Team player
• Flexible to changing demands
• Foreign language skills

What the job involves

• Provide technical support via email/telephone/remote sessions to our global customers, using the initiative to help customers as much as possible
• Work primarily on CloudHealth Broadcom technologies delivering technical support services and investigating issues
• Replicate customer configurations as required to troubleshoot complex errors
• Resolve escalated support incidents from our customers and partners
• Document all work activity in the customer support tracking system accurately

Application process

• Submit CV in English