Remote Manager Technical Account Management Job in UK Cloudflare

Who you are

• Must have 5-8 years of technical leadership experience preferably in SaaS or Cyber Security
• Proven ability to lead a 24/7 Follow-the-sun service delivery model
• Experience in scaling operationalizing TAM services for enterprise customers
• Strong communication skills and problem-solving abilities
• Experience with hiring processes
• Willingness to work weekends and holidays as needed

Desirables

• TAM
• SaaS
• Cyber Security

What the job involves

• Collaborate with the Head of TAM Services to develop and execute the Global TAM strategy
• Lead mentor and coach team members to achieve their full potential
• Handle the recruitment onboarding and training of new team members
• Foster cross-team communication between Support Product/Engineering and Sales
• Partner closely with Account Management Teams to ensure a seamless customer experience
• Facilitate the implementation of new processes to enhance customer support
• Cultivate and strengthen collaborative culture within Cloudflare Support
• Address critical customer escalations and manage stakeholder expectations