Remote Manager Technical Account Management Job in United States Wiz

Who you are

• 7+ years of experience as a TAM, Solutions Engineer, or a related customer-facing technical role
• 3+ years of experience managing technical customer-facing teams
• Practical understanding of cloud services, architectures, and security best practices, with CSP level certifications preferred
• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them
• Proven track record of mentoring and managing high-performing technical teams
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience

Desirables

• Technical expertise
• Customer-facing experience
• Strong leadership skills

What the job involves

• Lead, mentor, and motivate a team of TAMs. Provide the team with technical and strategic guidance to ensure delivery of exceptional service to customers in your region.
• Collaborate with Operations, Sales, Renewals, and Marketing teams on strategic account plans to help drive customer retention and growth.
• Program management account escalations to ensure timeline and well-coordinated resolution. Maintain up-to-date functional and technical knowledge of the Wiz platform.
• Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem.
• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives
• Measure customers’ achievement of these key performance indicators and report those both internally and externally. Identify and address technical issues to ensure high levels of customer satisfaction.
• Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.