Remoteville

Remote Manager Technical Account Management Job in United States Wiz

Manager Technical Account Management Wiz
Account ManagementBusiness RequirementsCustomer ExperienceCustomer SatisfactionKey Performance IndicatorsProduct ManagementProduct ServiceTAM
Senior (5-8 years) - 
United States


Secure everything you build and run in the cloud
1615+ employees
Security

Open for applications

Role





    What the job involves

    • Lead mentor and motivate a team of TAMs
    • Provide the team with technical and strategic guidance to ensure delivery of exceptional service to customers in your region
    • Collaborate with Operations Sales Renewals and Marketing teams on strategic account plans to help drive customer retention and growth
    • Program management account escalations to ensure timeline and well-coordinated resolution
    • Maintain up-to-date functional and technical knowledge of the Wiz platform
    • Continuously monitor news related to new & emerging cloud security threats
    • Grow your knowledge of the Wiz ecosystem (Cloud Service Providers Technology partners)
    • Help customers develop Success Plans outlining critical goals and key performance indicators and provide guidance in achieving these objectives
    • Measure customers’ achievement of these key performance indicators and report those both internally and externally
    • Identify and address technical issues to ensure high levels of customer satisfaction
    • Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently
    • Advocate for customer needs across various departments (product management support)
    • Offer insights regarding the availability of new features in Wiz
    • Program manage account escalations effectively

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    Company


    Company mission

    Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses and empower them to thrive in the cloud, by rapidly identifying and removing critical risks. Trusted by security teams worldwide, Wiz values world-class talent and aims to create secure cloud environments for the best companies to move faster.





    Company values

    • Innovation
    • Security
    • Empowerment
    • Diversity



    Company HQ

    New York
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