Remote Manager Technical Account Management Job in United States Wiz

Who you are

What the job involves

• Lead mentor and motivate a team of TAMs
• Provide the team with technical and strategic guidance to ensure delivery of exceptional service to customers in your region
• Collaborate with Operations Sales Renewals and Marketing teams on strategic account plans to help drive customer retention and growth
• Program management account escalations to ensure timeline and well-coordinated resolution
• Maintain up-to-date functional and technical knowledge of the Wiz platform
• Continuously monitor news related to new & emerging cloud security threats
• Grow your knowledge of the Wiz ecosystem (Cloud Service Providers Technology partners)
• Help customers develop Success Plans outlining critical goals and key performance indicators and provide guidance in achieving these objectives
• Measure customers’ achievement of these key performance indicators and report those both internally and externally
• Identify and address technical issues to ensure high levels of customer satisfaction
• Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently
• Advocate for customer needs across various departments (product management support)
• Offer insights regarding the availability of new features in Wiz
• Program manage account escalations effectively