Remote Manager Technical Account Manager Job in San Francisco, CA Rippling

Who you are

What the job involves

• Manage a team of highly motivated customer-focused TAMs to ensure health and satisfaction of strategic accounts in broker partner channel
• Thought partner with TAMs and build playbooks for effective customer strategy
• Develop senior-level relationships with customers
• Serve as a point of escalation for team’s accounts
• Ensure the team is trained and confident in Rippling product capabilities
• Own ongoing TAM account assignments
• Participate in recruiting process from sourcing to hire
• Drive customer adoption of key features and best practices
• Meet with team members weekly to stay close on updates for key accounts
• Performance manage to ensure your team’s success
• Partner cross-functionally to advocate for your team’s customer and partner needs
• Collaborate with Product to incorporate voice of the customer into Rippling’s roadmap
• Partner with other team leaders to ensure the customer is supported in times of escalation
• Partner with Support to mitigate escalations
• Collaborate with other team leaders to strategize on customer support for major lifecycle events
• Build TAM team processes and culture
• Measure team impact and prioritize CX lifecycle events
• Constantly iterate and improve TAM workflows and optimize process inefficiencies
• Collaborate with leadership team on quarterly kickoffs offsites team building events and more to foster a strong team culture