Remote Manager, Technical Support Engineering Job in UK Samsara

Who you are

• B.A./B.S. preferably in a technical or quantitative field (engineering, applied math, etc.)
• 10+ years of experience with 5+ years of leadership experience in technical support
• Experience working with all types/sizes of customers and able to represent the team internally and externally to senior management and executives

Desirables

• Knowledge and experience in hardware and software support
• Experience in Fleet Management, Transportation, and Industrial industries
• Ability to balance strategic projects and tactical day-to-day management
• Strong spoken and written language skills
• Skill in developing and implementing strategies and procedures
• Creative problem-solving skills for complex HR issues

What the job involves

• Manage a Tier 2 Technical Support team of highly skilled engineers who support customers and assist Tier 1 teams
• Monitor, report, and drive improvements in team metrics and KPIs, ensuring ongoing training and process development
• Collaborate with managers in multiple support locations and work cross-functionally with several departments including Product Management, Engineering, Sales, Operations, and Marketing