Kraken is one of the world’s longest-standing and most secure crypto platforms. Our mission is to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. Globally, Kraken clients trade more than 200 digital assets and 6 different national currencies, including GBP, EUR, USD, CAD, CHF, and AUD.

Kraken was founded in 2011 and was one of the first platforms to offer spot trading with margin, parachain auctions, staking, regulated derivatives and index services.

Trusted by over 10 million individuals, traders and institutions around the world, Kraken offers professional 24/7/365 client support along with one of the fastest, most performant trading platforms available. Kraken has set the industry standard for transparency and client trust, and was the first crypto platform to conduct Proof of Reserves audits.

In 2023, Kraken ranked 16th in Newsweek's Global Top 100 list of Most Loved Workplaces, recognizing how the platform offers one of the world's most compelling employment opportunities.

Kraken Digital Asset Exchange

Kraken is your bridge to the world of crypto.

Building the Future of Open Finance

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.

The team

Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.

The Consumer Marketing team is responsible for delivering user and revenue growth across each of our products and key geographies. It’s a fast-growing team full of some of the best marketing talent in the world, with deep expertise and conviction in the crypto space.

As the Marketing Manager - CRM Ops focused on Consumer products at Kraken you’ll need to be a highly-motivated, data-driven marketer ready to execute the full lifecycle strategy for driving product adoption and engagement in each of our key markets, delivering revenue upside in the process. Reporting to the Sr. Manager, Lifecycle Marketing, the candidate will be a key member of the Consumer Marketing team and will work closely with numerous stakeholders across the company including marketing technology, product, data analytics, and Lifecycle.

This role involves working in a dynamic, fast-paced and feedback-driven environment to solve complex business problems where you will be given the opportunity to add value from day one in an incredible visible role in the organization.

The opportunity

Lead the strategy for lifecycle program execution involving a channel mix of email, push, and in-app delivering best-in-class experiences that drive engagement and desired behavior and outcomes, and other actions that improve client quality and retentionDevelop advanced solutions supporting the lifecycle approach for Consumer products both from a technology and marketing execution point of view, being accountable for key metrics that support revenue growth at the companyBuild and execute complex CRM campaigns that guide clients to relevant products and services within the Kraken ecosystemConduct data analysis of campaign and segment performance, while using data to optimize and create operational plans and manage executionsExecute thoughtful experimentation to unlock high-impact campaigns, and leverage automation to maximize engagement & retention throughout the whole customer lifecycleBe a key stakeholder in growth across the company, keeping leadership updated on the progress being made and working closely with the wider business to drive incremental valueWork closely with our compliance and legal teams to remove blockers in marketing across priority geos. This also involves making sure that we are being 100% compliant with local regulators in the way we market and communicate to customersAdditional duties and responsibilities as assigned

What You Bring

5+ years of experience with a proven ability leading the development of complex lifecycle/CRM programs from strategy-to-executionExtensive experience building and executing complex CRM campaigns with multiple stakeholdersExperience with Braze, and other campaign-building toolsA proven understanding of how to drive lifecycle marketing results in a predominantly B2C setting, with experience working within crypto as a big plusStrong skills in analytic tools such as Tableau, Looker, HEX, Big QueryIn-depth knowledge of marketing automation/CRM systems, with experience pushing the boundaries of what those platforms can doExpertise in customer segmentation strategies and subscriber management across multiple channels (omni-channel)

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Our commitment

Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

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Compensation Range: $96K - $192K



Marketing Manager, CRM Operations

What the job involves