Member Communications Manager
Skills
Business Relationship ManagementCorporate SInternal SLegislative RelationsPresentation SkillsPresentationsStakeholder Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Broad understanding of different media, audiences and their needs for effective communications
- Experience and knowledge of DC product solutions and marketplace
- Proven track record of project and stakeholder management including delivery
- Corporate client relationship management experience in a product provider, asset manager, or EBC/significant intermediary
- Excellent communication/presentation skills – previous client-facing meeting and presentational experience is a requirement, as is the ability to articulate and convey information in a clear and compelling manner in writing and in person
- Professional qualifications in relation to the role are desirable but not essential, for example marketing qualifications and technical pension qualifications
Nice to have
- Broad understanding of media
- Knowledge of DC product solutions
- Proven project management
- Corporate client relationship
- Excellent communication skills
Day to day
- Creating and implementing communication plans and campaigns for workplace pension clients
- Managing and delivering highly effective workplace pension communication plans for clients to improve member engagement
- Organising and carrying out effective face-to-face activity with members to support business growth and retention objectives
- Coordinating and personally delivering face-to-face activity with pension scheme members alongside the Client Relationship Management team
- Using client and member feedback along with market knowledge to evolve communication plans
- Maintaining knowledge of L&G DC pensions proposition and market legislative developments to discuss relevant topics with clients and members