Member Communications Manager
Skills
Business Relationship ManagementCorporate SInternal SLegislative RelationsPresentation SkillsPresentationsStakeholder Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Broad understanding of different media and audience needs.
- Experience and knowledge of DC product solutions and marketplace.
- Proven project and stakeholder management track record.
- Corporate client relationship experience in product provider, asset manager, or EBC.
- Excellent communication and presentation skills.
- Ability to convey information clearly in writing and in person.
- Desirable: Professional qualifications in marketing or pensions.
Nice to have
- Broad understanding of different media
- Knowledge of DC product solutions
- Track record of project management
- Stakeholder management experience
- Corporate client relationship management experience
- Excellent communication skills
- Client-facing meeting experience
- Presentational experience
- Ability to articulate information clearly
- Professional qualifications in marketing or pensions
Day to day
- Create and implement communication plans and campaigns for workplace pension clients.
- Engage in face-to-face activities with members to support engagement and LGIM's objectives.
- Work with Workplace Member Communications team on multi-channel communication.
- Coordinate with Client Relationship team and deliver face-to-face activities.
- Use feedback and market knowledge to evolve communication plans.
- Maintain knowledge of L&G DC pensions and stay updated on legislative developments.
- Implement best practices for cost-effective and satisfactory communications.
- Ensure fair treatment of customers in all activities.