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Merchant Optimization Specialist
Skills
ShopifyAccount ManagementAdoptionAnalytical SkillsB2B CommerceConversion RateHTML
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in e-commerce merchant success account management partner marketing or conversion rate optimization
- Strong working knowledge of e-commerce platforms such as Shopify BigCommerce Magento Adobe Commerce or WooCommerce
- Demonstrated ability to drive action with external partners and follow through until changes are live
- Analytical fluency using conversion and adoption data to prioritize work and prove impact
- Excellent written and verbal communication with merchant stakeholders
- Detail-oriented and process-driven with many concurrent workstreams
- Bonus familiarity with B2B commerce trade credit net terms basic HTML/CSS or A/B testing tools
Nice to have
- Persistent
- Detail-oriented
- Process-driven
- Collaborative
- Analytical
Day to day
- Audit merchant sites to evaluate how Credit Key is presented across product pages cart pages and checkout flows.
- Identify gaps and missed opportunities then work directly with merchants to implement improvements and live changes.
- Coordinate with Marketing and Account Managers manage optimization projects and measure the impact of presentment changes on adoption conversion and AOV.