RRemoteville
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Mortgage & Conveyancing Customer Success Expert

Skills
ConveyancingCustomer SuccessElectrical ConduitsLand SurveyingMortgagesMyriadOperations
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Proven experience managing the end-to-end mortgage and conveyancing process from initial application through to completion
  • Highly organised and able to multi-task
  • Ability to prioritise in a fast-paced environment
  • Great communication skills
  • Ability to work collaboratively as part of a team
  • Proactive in own performance and development
  • Strong understanding of mortgage and conveyancing processes

Nice to have

  • Empathetic
  • Organised
  • Proactive
  • Team-focused
  • Customer-first

Day to day

  • Manage customer mortgage and conveyancing applications from submission through to completion.
  • Coordinate closely with lenders conveyancers surveyors and internal Operations teams to deliver smooth progress and best outcomes.
  • Provide clear jargon-free updates and act as the main link between customers and the conveyancing team in a fast-paced environment.