Remote NX PLM Support Engineer Job in UK Williams Racing

Who you are

• Experienced NX user
• 3D Modelling experience
• Knowledge of NX2007+ Series
• Coding practices associated to NX
• Experience of start-up scripts
• Drafting, surfacing, CAM beneficial
• Previous proven experience in providing support to users/customers
• Previous experience deploying software installations to client workstations
• Ability to translate business needs into technical specifications
• Ability to work with others
• Quick and effective problem solving abilities
• Excellent communication skills both written and verbal
• A team player with the ability to remain calm under pressure
• Fully competent in core IT skills and technical/business knowledge required by the role

What the job involves

• Support Vehicle Design and Aerodynamics
• Triage incidents and resolve for NX related issues
• Help evaluate and improve existing NX processes
• Collaborate with cross-functional teams to identify improvement opportunities
• Review and highlight repeat issues to help identify the root cause and implement a permanent solution
• Support with training and best practice for NX
• Escalate major incidents to the Head of Software Development
• Develop and update technical documentation
• Respond and resolve tickets within the agreed business SLA
• Liaise and work with the rest of the PLM team to ensure joined up thinking and development
• Require flexibility to work extended or cover out of hours upgrades or outages
• Participate in a rota with other team members for out-of-hours support