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NX PLM Support Engineer
Skills
3D ModelingCAD/CAMPLM SoftwareProduct Lifecycle ManagementSiemens NXTeamcenterTechnical Documentation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experienced NX user
- 3D Modelling experience
- Knowledge of NX2007+ Series
- Coding practices associated to NX
- Experience of start-up scripts
- Drafting, surfacing, CAM beneficial
- Previous proven experience in providing support to users/customers
- Previous experience deploying software installations to client workstations
- Ability to translate business needs into technical specifications
- Ability to work with others
- Quick and effective problem solving abilities
- Excellent communication skills both written and verbal
- A team player with the ability to remain calm under pressure
- Fully competent in core IT skills and technical/business knowledge required by the role
Day to day
- Support Vehicle Design and Aerodynamics
- Triage incidents and resolve for NX related issues
- Help evaluate and improve existing NX processes
- Collaborate with cross-functional teams to identify improvement opportunities
- Review and highlight repeat issues to help identify the root cause and implement a permanent solution
- Support with training and best practice for NX
- Escalate major incidents to the Head of Software Development
- Develop and update technical documentation
- Respond and resolve tickets within the agreed business SLA
- Liaise and work with the rest of the PLM team to ensure joined up thinking and development
- Require flexibility to work extended or cover out of hours upgrades or outages
- Participate in a rota with other team members for out-of-hours support