Remote On-site Desktop Support Engineer Job in UK DXC Technology

Who you are

• Must have or be able to obtain UK GOV Security Clearance at SC level
• Full clean UK Driving License
• Proven troubleshooting skills
• Previous experience in a similar role with ITIL environment
• PC/Desktop Support knowledge including Microsoft Windows 7/10 onwards
• Excellent communicator both face-to-face and over the phone
• Administering Windows Share/File permissions
• Mobile connectivity (e.g. Android/iPhone)
• Knowledge of SCCM
• Good knowledge of HP Workstation Desktops and Laptops
• Must be able to deal productively with a high workload with minimal supervision
• Great attention to detail

Desirables

• Microsoft Certification (MCSE/MCSA/MCP’s)
• Accredited in relevant manufacturers hardware qualification (HP)
• Basic Network Knowledge (Patching tracing switch information etc.)
• Service Now Ticketing System Experience

What the job involves

• The role involves being a site-based engineer primarily based on a secure site at Washington.
• Support both Washington and Ridsdale Range including paid travel between sites.
• Provide remote support for satellite sites and tech bar service.
• Perform IMAC’s, security audits, break-fix for managed devices, and hands and eyes support.
• Manage asset and stock and ensure proper lifecycle management of loan user equipment.
• Directly interact with the client managing own workload while coordinating with other teams/vendors for resolutions.
• Act as a central contact for the customer and proactively provide status updates.
• Identify and report risks in accordance with guidelines.

Application process

• Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we are only able to progress with applications from British nationals.