RemotevilleRemote On-site Desktop Support Engineer Job in UK DXC Technology
On-site Desktop Support Engineer DXC Technology
£ -
Information TechnologyDesksideDesktop ComputersHelp Desk SupportIT Hardware SupportPrinter SupportService-Level AgreementsTeam MotivationTechnical Support
Junior (1-2 years) - Mid-level (3-4 years)
UK
Delivering excellence for our customers and colleagues
86705+ employees
Enterprise
Role
Who you are
- Self-motivated team player with good technical and interpersonal skills
- Ability to multi-task in a dynamic, rapidly changing environment
- Learn new technology and skills
- Understand client’s business demands and create customer-led solutions
- Experience with Windows 10 and later, Adobe Acrobat, MS Office 365, MS Outlook, Lotus Notes, Remote Assist, RDP, Internet Explorer, Java, TCP\IP, MacAfee, Symantec Endpoint Services, DOS, Active Directory, PC hardware, networking
- Knowledge of Autopilot & Intune (beneficial)
- Technical Microsoft Accreditations
- ITIL awareness
- Full driving licence with car and willingness to travel to satellite locations
- Right to work in the UK
Desirables
- Organized
- Proactive
- Adaptable
What the job involves
- Provide technical resolution of desktop incidents and requests for moves/changes
- Manage and prioritize lifecycle of tickets to achieve SLAs, ensuring aged tickets are appropriately addressed and customers are updated
- Resolve high priority incidents with exceptional care, speed, and efficiency, working closely with Operations Manager and Service Delivery Manager
Company
Company mission
DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The company aims to deliver excellence for its customers through innovation and technology expertise.Company values
- Innovation
- Excellence
- Security
- Collaboration