Remote Onboarding & Implementation Consultant Job in UK CompuGain

Who you are

• Highly customer focused
• Passion for customer success industry
• Driven self-starter, ownership mentality
• Adaptable, ability to thrive in fast-paced environment
• Proven experience in customer-facing role managing multiple projects
• Ability to collaborate with internal partners coordinating key customer deliverables
• Demonstrates use and adoption of Cision software and services
• Advanced listening and verbal communication skills
• Strong work ethic, positive mindset, can-do attitude
• Experience in global newswire or media distribution organization
• Experience in customer/public relations or communication
• Experience with Salesforce and/or Customer Success software
• Excellent English language skills, written and verbal
• Working knowledge of MS Office Suite including Word, Excel, PowerPoint
• Undergraduate degree preferred

What the job involves

• Works cross-functionally with all customer-facing roles ensuring smooth transition from sales to onboarding to customer success
• Performs back-office onboarding activities like new account activations and platform configuration
• Continually developing knowledge of all Cision platforms to successfully onboard customers