Onboarding Team Lead
Skills
AdoptionAnalytical SkillsCustomer Relationship ManagementDatabasesIT EscalationLearning ManagementProduct Operations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years of experience in customer service training or client-facing roles
- Proven expertise in designing and delivering training programs in technology or software environments
- Ability to onboard and manage a small team of Onboarding Specialists
- Advanced proficiency with Learning Management Systems and virtual meeting platforms
- Strong analytical skills to listen ask insightful questions and solve complex problems
- Technical comfort with database and internet-based software including Microsoft Office suite and video conferencing tools
- Exceptional online communication skills across email chat and video platforms
- Ability to manage multiple priorities while maintaining high-quality customer interactions
Nice to have
- Analytical
- Customer-focused
- Adaptable
- Collaborative
- Organized
- Tech-savvy
Day to day
- Orchestrate comprehensive onboarding strategies across discovery sessions virtual training and onsite visits
- Develop custom learning paths in the LMS in collaboration with the Kite Training team and tailor content to each brand
- Partner with Product and Product Operations to capture customer requirements communicate new features and support seamless platform adoption
- Lead and support onboarding specialists and franchisee partners by resolving complex implementation challenges and acting as a trusted advisor
Hiring process
- Submit application
- Interview process
- Final selection