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Online Brand Ambassador
Skills
Analytical SkillsConsumer ElectronicsEmerging TechnologiesMarketing AnalyticsOnline PlatformsPlaysSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in marketing business communications or a related field preferred
- 1+ years of experience in customer engagement retail e-commerce digital marketing or a related field
- Experience working with online platforms reviews or customer-facing communication channels is an asset
- Strong written communication skills with ability to adapt tone to brand voice
- High attention to detail in written responses and reporting accuracy
- Analytical mindset with ability to identify trends and summarise insights clearly
- Strong organisational and time management skills in a remote work environment
- Ability to manage multiple tasks and meet deadlines in a fast-paced setting
- Comfortable working with digital tools reporting systems and Microsoft Office
- Strong judgement and professionalism in public-facing responses
- Self-motivated with ability to work independently while contributing to a team
- Significant understanding of remote business tools and troubleshooting connectivity issues
- Proficiency with smartphones tablets and laptops including technical troubleshooting
- Familiarity with consumer electronics products and emerging technologies preferred
Nice to have
- Detail-oriented
- Professional
- Analytical
- Organised
- Self-motivated
- Collaborative
Day to day
- Monitor online reviews customer feedback and Q&A across e-commerce platforms to uncover Voice of Customer trends and recurring issues
- Respond promptly and professionally to reviews and product questions while maintaining a consistent brand voice
- Collaborate with cross-functional teams and maintain reporting tools to support brand credibility and improve the customer experience